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Terms and Conditions

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Highlight Teaching

Version 1.1 • Last updated: July 2026

1. Introduction 

Welcome to Highlight Teaching ("Highlight Teaching", "we", "us", or "our").

These Terms & Conditions ("Terms") govern your access to and use of our website, digital resources, downloadable materials, training courses, videos, CPD programmes, subscriptions, and any other products or services made available by Highlight Teaching.

 

By accessing our website, creating an account, purchasing any product or service, or otherwise using our website, you confirm that you have read, understood and agree to be legally bound by these Terms.

 

If you do not agree to these Terms, you must not use our website or purchase our products or services.

 

These Terms should be read together with our:

• Privacy Policy

• Cookie Policy

• Licensing Summary

 

Copies of these policies are available on our website.

 

These Terms govern purchases of our digital products, subscriptions and off-the-shelf training. Bespoke consultancy, commissioned work and in-person training engagements are governed by a separate written agreement or engagement letter which, in the event of any conflict, prevails over these Terms in relation to that engagement.

14. Changes to this policy

15. Third-Party Content and Links

11. Automated decision-making

We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. Automated systems may flag unusual account activity (such as excessive downloading) for review, but any decision to suspend or terminate an account or licence is taken by a person.

Our website uses cookies and similar technologies. Essential cookies are used on the basis of our legitimate interests in operating the website; all other cookies (such as analytics) are used only with your consent, which you can give or withdraw through our cookie banner and settings. Full details are set out in our Cookie Policy.

Our website and resources may contain links to third-party websites and services. This policy does not apply to those third parties, and we encourage you to read their privacy notices.

2. Definitions

We may update this policy from time to time. The latest version, with its version number and date, will always be published on our website, and we will take reasonable steps to bring material changes to the attention of registered users.

15. Complaints

In these Terms, the following words and phrases have the meanings set out below:

3. How we collect your data

Any individual, organisation, school, academy, multi-academy trust, local authority, university, nursery, limited company or other entity purchasing our products other than as a Consumer.

Any individual, organisation, school, academy, multi-academy trust, local authority, university, nursery, limited company or other entity purchasing our products other than as a Consumer.

Term

Account

A registered user account created to access purchased products or services.

Meaning

Business Customer

Any individual, organisation, school, academy, multi-academy trust, local authority, university, nursery, limited company or other entity purchasing our products other than as a Consumer.

Consumer

Content

Has the meaning given by the Consumer Rights Act 2015: an individual acting wholly or mainly outside their trade, business, craft or profession.

All materials made available by Highlight Teaching including downloadable teaching resources, lesson materials, presentations, PowerPoint files, PDFs, videos, workbooks, templates, training materials, online courses, webinars, graphics, logos, branding, text, audio, images, software and digital downloads.

Digital Content

Licence

Has the meaning given by the Consumer Rights Act 2015.

The limited permission granted by Highlight Teaching to use purchased Content in accordance with these Terms and any applicable Licensing Policy.

Order

A completed purchase made through our Website or another authorised sales platform.

School

A maintained school, academy, independent school, nursery, college or other educational establishment.

Subscription

Any recurring paid service offered by Highlight Teaching, billed at agreed intervals.

Website

www.highlightteaching.co.uk together with any associated websites owned or operated by Highlight Teaching.

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If you have any concern about our use of your personal data, please contact us first at info@highlightteaching.co.uk and we will do our best to resolve it. You also have the right to complain at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk or 0303 123 1113.

© 2026 Highlight Teaching Ltd. This Privacy Policy was last revised July 2026.

3. About Highlight Teaching

Highlight Teaching is the trading name of Highlight Teaching Ltd, a private limited company incorporated in England and Wales (company number 17325134). Throughout these Terms, "Highlight Teaching", "we", "us" and "our" refer to Highlight Teaching Ltd.

Registered company name: Highlight Teaching Ltd

Company registration number: 17325134

Registered office address: Suite RA01, 195-197 Wood Street, London E17 3NU

Email: info@highlightteaching.co.uk

Website: www.highlightteaching.co.uk

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By using our Website or purchasing any of our products you confirm that:

  • you are at least 18 years of age;

  • you have the legal capacity to enter into a legally binding contract;

  • all information you provide is accurate and complete; and

  • where purchasing on behalf of a school, academy trust, company or other organisation, you have authority to bind that organisation to these Terms.

 

We reserve the right to refuse orders where we reasonably believe these requirements have not been met.

4. Eligibility to Use Our Website

You agree to use our Website lawfully, responsibly and only for its intended purpose. You must not:

  • use the Website for any unlawful or fraudulent activity;

  • attempt to gain unauthorised access to any part of the Website, server or database;

  • interfere with or disrupt the operation or security of the Website;

  • introduce viruses, malware, ransomware or any other malicious code;

  • use automated software, bots, crawlers or scraping tools to copy or harvest our Content without our prior written permission;

  • attempt to circumvent security measures or digital rights management technologies;

  • impersonate another person or organisation;

  • upload unlawful, defamatory, offensive or harmful material; or

  • reproduce or exploit any part of our Website for commercial purposes except where expressly authorised by us.

 

Any breach of this clause may result in immediate suspension or termination of your access without notice. Where appropriate, we reserve the right to report unlawful activity to law enforcement authorities.

 

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5. Acceptable Use of Our Website

6. User Accounts

Certain products or services may require you to create an Account. You are responsible for maintaining the confidentiality of your username and password and for all activity occurring under your Account.

 

You agree to:

  • keep your login credentials secure;

  • notify us immediately if you believe your Account has been compromised;

  • ensure your account information remains accurate and up to date; and

  • use only one account unless expressly authorised by us.

 

You must not:

  • share your login details with another individual;

  • permit multiple users to access an account intended for a single licence;

  • sell or transfer your account; or

  • attempt to access another user’s account.

 

We reserve the right to monitor account activity, download history, IP addresses, device identifiers and login patterns for the purposes of detecting suspected misuse, excessive downloading, licence abuse or unauthorised account sharing. Where we reasonably believe misuse has occurred, we may temporarily suspend access, require additional verification, revoke licences, permanently close the account, refuse future purchases, or take legal action where appropriate.

7. Orders, Prices and Payment

All prices displayed on our Website are in pounds sterling (£). Unless otherwise stated, prices include VAT where applicable.

 

Payment must be received in full before access to Digital Content is provided. We use secure third-party payment providers to process payments. We do not store complete payment card information on our systems.

 

We reserve the right to:

  • refuse or cancel any Order where fraud is suspected;

  • correct genuine pricing errors;

  • withdraw products from sale; and

  • amend prices at any time.

 

Price changes shall not affect Orders already accepted. Following successful payment, you will receive confirmation by email and, where applicable, immediate access to your purchased Digital Content.

 

VAT will be charged where required by law. Where a purchase is made by a Business Customer that is VAT-registered, a VAT receipt will be issued on request.

8. Licence to Use Our Content

Subject to full payment and continued compliance with these Terms, Highlight Teaching grants you a limited, non-exclusive, non-transferable and revocable licence to use the purchased Content strictly in accordance with the Licence purchased. The Licence is personal to the original purchaser or licenced organisation and may not be assigned or transferred without our prior written consent.

 

No ownership of the Content is transferred to you. All intellectual property rights remain vested in Highlight Teaching or its licensors. Unless expressly stated otherwise, every purchase is licensed and not sold.

 

The scope of the Licence depends on the product purchased and will be one of the following:

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Individual Licence

Permits use by one named individual for their own professional use in the course of their own teaching practice, in whichever educational setting or settings they personally work from time to time. The Licence attaches to the named individual, not to any school or organisation: it follows the individual if they change roles or settings, and it does not extend to any other member of staff at any setting in which they work. The licence holder may not share downloaded materials with colleagues or any other person, may not permit others to access their account, and may not use the Licence to supply Content to a school or organisation – use by more than one person within a setting requires a Single School, Multi Academy Trust or Organisation Licence.

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Single School Licence

Permits use by employees working at one named school or educational establishment. Staff employed by that school may access and use the Content for internal educational purposes only. The Content may not be shared with staff employed by another school, academy, trust or organisation unless an appropriate licence has been purchased.

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Multi Academy Trust Licence

Permits use across schools operated by one named Multi Academy Trust only. The licence does not extend to schools outside that Trust or to organisations working in partnership with the Trust unless expressly agreed in writing.

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Local Authority or Organisation Licence

Where purchased, this Licence permits use only within the organisation identified at the point of purchase and only within the agreed scope. Additional licensing arrangements may be agreed in writing.

 

Where no specific licence type is identified at the point of purchase, the purchase shall be treated as an Individual Licence.

9. Permitted Use

Subject to the Licence purchased, you may:

  • download purchased resources;

  • store them securely;

  • print copies for educational use within your licensed organisation;

  • adapt materials for use within your own setting, provided that all copyright notices and attribution to Highlight Teaching are retained in any adapted version; and

  • present CPD sessions using the materials within your licensed organisation.

 

You remain responsible for ensuring all adapted materials continue to acknowledge Highlight Teaching as the copyright owner. Adapted versions remain derivative works owned by Highlight Teaching and do not create any ownership rights in favour of the user.

10. Prohibited Use

Unless we have given prior written permission, you must not:

  • sell or resell any Content;

  • sublicense or commercially exploit any Content;

  • distribute Content outside the scope of your Licence;

  • upload Content to publicly accessible websites, file-sharing platforms, social media, online marketplaces or public or private repositories intended for wider distribution;

  • share download links with unlicensed users or email purchased files to unlicensed individuals;

  • upload Content to shared cloud storage where unlicensed individuals may access it;

  • remove, alter or obscure copyright notices, branding, watermarks or attribution;

  • claim ownership of our Content;

  • reproduce substantial parts of our Content in another publication; or

  • create competing commercial products derived substantially from our Content.

 

Any unauthorised use automatically terminates your Licence without notice and without prejudice to any other remedies available to us.

1. Introduction 

11. Artificial Intelligence and Machine Learning

Our Content represents substantial investment in educational expertise, original authorship and design. Unless expressly authorised in writing by Highlight Teaching, you must not use any of our Content for the purposes of:

  • training, fine-tuning, benchmarking or evaluating artificial intelligence systems or machine learning models;

  • creating datasets, embeddings or synthetic data derived from our Content;

  • generating, through any AI or other automated system, educational resources or other products that are substantially similar to, or substantially derived from, our Content; or

  • reverse engineering our materials using automated tools.

 

You must not upload our Content to any AI platform or service on terms that grant the provider rights to retain, train upon or otherwise exploit our Content.

 

Permitted internal AI use. Where you hold a valid Licence, you may use AI tools to adapt Content for use within the scope of that Licence (for example, differentiating a resource for your own class or setting), provided that: (a) the tool is used in a mode or configuration in which your inputs are not used to train the provider’s models and are not retained for the provider’s own purposes; (b) the adapted version remains within your licensed organisation and continues to attribute Highlight Teaching in accordance with Section 9; and (c) the output is not used to create products for distribution, publication or sale. Adapted versions remain derivative works owned by Highlight Teaching.

 

Nothing in this clause prevents ordinary search engine indexing, where permitted, by us.

12. Copyright and Intellectual Property

All copyright, database rights, trademarks, design rights, moral rights and all other intellectual property rights in our Website and Content belong to Highlight Teaching Ltd or our licensors. These rights are protected by the Copyright, Designs and Patents Act 1988, international copyright conventions, trademark law, common law rights and other applicable legislation.

 

Nothing within these Terms transfers ownership of any intellectual property to you. You acquire only the limited Licence expressly granted under these Terms.

15. Third-Party Content and Links

We actively protect our intellectual property. Where reasonably necessary we may embed visible or invisible identifying information within downloaded files, maintain download and access logs, investigate suspected infringement, and monitor unusual download activity or suspected account sharing.

 

Where we reasonably believe infringement has occurred, we reserve the right to suspend access, terminate accounts, revoke licences, refuse future sales, issue formal cease and desist notices, recover damages, seek injunctive relief, recover legal costs, where permitted by law, and report criminal activity to the relevant authorities where appropriate. Nothing in this clause limits any other legal remedies available to us. We may require evidence of licence entitlement where unusual or excessive use is detected.

14. Educational Disclaimer

Our resources are intended to support high-quality teaching, learning and professional development. They are not intended to replace statutory guidance, school policies, safeguarding procedures, legal, HR, financial, medical or professional advice or consultancy.

Educational legislation, curriculum requirements, safeguarding guidance, inspection frameworks and government policy change over time. Whilst we take reasonable care to keep our Content accurate and up to date, we do not warrant that every resource reflects the most recent statutory requirements at all times.

 

Users remain responsible for ensuring that our Content is appropriate for their own educational setting and complies with current legislation and official guidance. Professional judgement should always be exercised when implementing any recommendations contained within our materials.

11. Artificial Intelligence and Machine Learning

15. Third-Party Content and Links

Some resources may contain references or links to third-party websites, publications or organisations. These are provided solely for information and convenience. We do not control, endorse or accept responsibility for third-party websites, external resources, third-party software, linked content or information published by other organisations. Your use of third-party websites is entirely at your own risk and subject to their own terms and privacy policies.

16. Digital Delivery

All products supplied through our Website are delivered electronically unless otherwise stated. Delivery is deemed to have taken place when the Digital Content is made available for download, access is provided through your Account, or a download link or access instructions are sent to the email address provided at the time of purchase.

 

It is your responsibility to provide an accurate email address, maintain access to your Account, and download and securely store purchased Content. We recommend keeping secure backup copies of all purchased Content.

 

Where download limits or time-limited access apply, these will be clearly stated at the point of purchase or within your Account.

 

Technical requirements, functionality and compatibility. Before purchase, we will state on the relevant product page material information about the functionality of the Digital Content (including file formats, any download limits or time-limited access, and any technical protection measures) and about its compatibility with hardware and software, so far as we are aware of it or can reasonably be expected to be aware of it. If you are unsure whether a product is compatible with your systems, please contact us before purchasing.

 

If delivery fails due to a technical issue within our control, we will use reasonable efforts to restore access or provide an alternative method of delivery.

17. Consumer Cancellation Rights

If you are purchasing as a Consumer, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which ordinarily provide a 14-day right to cancel from the date of the contract.

However, because our products consist primarily of Digital Content supplied immediately after purchase, by completing your purchase and confirming your acceptance at checkout, you:

  • expressly request immediate access to the Digital Content;

  • acknowledge that immediate access begins before the end of the statutory 14-day cancellation period; and

  • acknowledge that, once access to the Digital Content has begun with your consent, you lose your statutory right to cancel in accordance with Regulation 37 of the Consumer Contracts Regulations.

 

We implement this consent at checkout by means of an unticked confirmation which you must actively select before completing your purchase, and our order confirmation email will include an acknowledgement of the consent you have given.

 

Live online events and services. Where you purchase, as a Consumer, a place at a live webinar or other service (rather than Digital Content), the 14-day cancellation right applies, except that: (a) if you expressly request that we provide the service during the cancellation period and we do so, you must pay for the services supplied up to the point of cancellation; and (b) once the service has been fully performed with your prior express consent and acknowledgement, the right to cancel is lost.

 

Nothing in these Terms affects your statutory rights where Digital Content is faulty, not as described or otherwise fails to comply with the Consumer Rights Act 2015.

18. Refund Policy

We aim to provide high-quality educational resources. Refunds will normally be provided where required by law and may also be granted at our discretion in appropriate circumstances including:

  • duplicate payment has been taken;

  • we have supplied incorrect Content;

  • the purchased Content is materially different from its description; or

  • a technical fault within our control prevents access and cannot be resolved within a reasonable period.

 

Refund requests should be submitted within 30 days of purchase to info@highlightteaching.co.uk and should include your order number, the email address used for purchase, and details of the issue. Approved refunds will normally be made using the original payment method within 14 days of approval.

 

Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015.

19. Subscriptions

Where Highlight Teaching offers subscription-based access to Content or services, the following terms apply in addition to the rest of these Terms.

19.1 Billing, duration and expiry – no automatic renewal

Subscriptions run for the fixed period stated at the point of purchase (for example, monthly, termly or annual) and are paid for in advance. Subscriptions do not renew automatically, and no further payment will be taken without your express action. At the end of the subscription period, your Subscription simply expires and your access to Subscription-only Content ends, unless you choose to purchase a new subscription period.

 

So that you are not caught out by an expiry, we will send reminder emails to the address on your Account approximately one month, two weeks and one week before your Subscription is due to end (or, for subscription periods shorter than one month, at reasonable intervals before expiry). These reminders are service communications about your Subscription and will be sent whether or not you have opted in to marketing. Renewing is always your choice: continuing your access requires you to place a new order at the then-current price.

19.2 Ending a subscription early

Because Subscriptions do not renew automatically, no cancellation is needed to prevent renewal – your Subscription will end by itself. If you wish to stop using a Subscription before the end of the period you have paid for, you may do so at any time by logging in to your Account or by contacting us at info@highlightteaching.co.uk; your access will continue until the end of the paid period, and no partial-period refunds will be given unless required by law (including your rights under Section 17 and the Consumer Rights Act 2015).

 

If you are a Business Customer, any notice and refund terms stated at the point of purchase shall apply.

19.3 Price changes to subscriptions

We may change Subscription prices from time to time. Because Subscriptions do not renew automatically, a price change will never affect a subscription period you have already paid for: the price you paid is fixed for that period, and any new price applies only to new subscription periods purchased after the change. Current prices will always be displayed at the point of purchase.

19.4 Access on cancellation

Upon cancellation or non-renewal of a Subscription, your access to Subscription-only Content will cease at the end of the paid period. You may retain any Content already downloaded prior to cancellation, subject to the terms of your Licence.

20. Business Customers

This clause applies where the purchaser is a Business Customer. In the event of any conflict between this clause and the rest of these Terms in relation to a Business Customer transaction, this clause shall prevail.

20.1 Application of these Terms

These Terms apply to every Business Customer purchase to the exclusion of any other terms that the Business Customer seeks to impose or incorporate (including any terms contained in, referred to in or attached to a purchase order, procurement portal, framework document or other correspondence), and of any terms implied by trade, custom, practice or course of dealing. Consumer protections, including the cancellation rights set out in Section 17 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, do not apply to Business Customer purchases.

20.2 Our warranty to Business Customers

We warrant to each Business Customer that: (a) Digital Content will materially conform to its description at the point of purchase; and (b) any services will be provided with reasonable care and skill. Where Digital Content does not materially conform to its description, we will, at our option, repair or replace it or refund the price paid for it. This clause sets out our entire warranty obligation to Business Customers in respect of the products and services supplied.

20.3 Exclusion of implied terms

Subject to clause 23.1 and other than the express warranty in clause 20.2, all conditions, warranties and other terms which might otherwise be implied by statute or common law into a contract with a Business Customer are excluded to the fullest extent permitted by law. Nothing in this clause excludes or limits the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

20.4 Liability cap for Business Customers

Subject to clause 23.1, our total aggregate liability to a Business Customer, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of all claims arising out of or in connection with these Terms shall not exceed the greater of: (a) the total fees paid by that Business Customer to Highlight Teaching in the 12 months immediately preceding the event giving rise to the claim; and (b) one hundred pounds sterling (£100).

20.5 No indirect or consequential loss

Subject to clause 23.1, we shall not be liable to any Business Customer for any indirect, consequential, special or incidental loss or damage, nor (in each case whether direct or indirect) for loss of profit, revenue, contracts, anticipated savings, data, goodwill or reputation, or for business interruption, whether or not such loss was foreseeable or Highlight Teaching had been advised of the possibility of it.

20.6 Responsibility for authorised users

Business Customers shall ensure that their employees and authorised users comply with these Terms and the applicable Licence, and remain responsible for the acts and omissions of those users in connection with the Content as if they were the acts and omissions of the Business Customer. The Business Customer shall indemnify Highlight Teaching against losses, costs and expenses reasonably incurred by us arising from the distribution or use of Content by the Business Customer’s personnel outside the scope of the Licence purchased. Where a Business Customer purchases on behalf of a school or educational organisation, the Business Customer remains responsible for ensuring that the use of our Content by its staff is appropriate for their setting and compliant with current safeguarding and statutory requirements.

 

20.7 Invoiced purchases

Where we agree to supply against invoice, payment is due within 30 days of the invoice date unless otherwise stated on the invoice. We may charge interest and fixed compensation on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and may suspend access to Content or services until payment is received in full.

21. Website Availability

We aim to ensure that our Website is available at all times but do not guarantee uninterrupted access. We may suspend, withdraw or restrict access for maintenance, security, upgrades, legal or operational reasons. We shall not be liable for losses arising solely from temporary Website unavailability.

22. Website Accuracy

Whilst we take reasonable care to ensure information published on our Website is accurate, we do not guarantee that all information is complete, current or free from typographical errors. We reserve the right to correct errors at any time without notice.

23. Limitation of Liability

23.1 Liability we do not exclude or limit
Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence or that of our employees or agents;

  • fraud or fraudulent misrepresentation;

  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

  • where you are a Consumer, your statutory rights and remedies under the Consumer Rights Act 2015, including in relation to Digital Content that is faulty or not as described, and your right to compensation under section 46 of that Act where Digital Content we supply causes damage to your device or to other digital content and we have failed to use reasonable care and skill; or

  • any other liability that cannot lawfully be excluded or limited under English law.
     

23.2 Our responsibility to Consumers
If you are a Consumer and we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. Subject to clause 23.1, we are not responsible for loss or damage that is not foreseeable. Our products are supplied for professional development and educational use; subject to clause 23.1, if you are a Consumer we shall have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
 
23.3 Exclusion of types of loss — Business Customers and non-purchasers
Subject to clause 23.1, and in the case of Business Customers and of persons who have not made a purchase from us, we shall not be liable for:

  • indirect, special, incidental or consequential loss or damage of any kind;

  • loss of profits, revenue, business opportunity or anticipated savings;

  • loss of goodwill or damage to reputation;

  • loss or corruption of data;

  • loss arising from incompatibility with third-party software, devices, operating systems or educational technology platforms; or

  • interruption to business.

 
For the avoidance of doubt, this clause 23.3 does not limit a Consumer’s rights under clauses 23.1 and 23.2
.
23.4 Reliance on our materials
Our educational materials provide expert general guidance for professional development, written by experienced, qualified education professionals. They are not advice tailored to your specific circumstances and do not constitute legal, medical, regulatory or statutory advice, or safeguarding advice specific to your setting. Subject to clauses 23.1 and 23.2, we are not liable for decisions made in reliance upon them: they are to be applied using your own professional judgement, alongside your organisation’s policies and current statutory guidance.
 
23.5 Financial cap – Consumer claims
Subject to clauses 23.1 and 23.2, our total liability to a Consumer in connection with any claim relating to a specific purchase shall not exceed the greater of: (a) the amount paid by that Consumer for the relevant product or service; and (b) one hundred pounds sterling (£100).
 
23.6 Financial cap – non-purchase claims
Subject to clause 23.1, where a claim is brought by a person who has not made a purchase (for example, a visitor to our Website), our total aggregate liability shall not exceed one hundred pounds sterling (£100).

23.7 Nature of our content
Our CPD resources and training materials are written by experienced, qualified education professionals and reflect their classroom practice and professional judgement. They provide expert general guidance to support continuing professional development and educational practice; they cannot take account of your pupils, your context or your setting’s policies, and they do not replace your school’s policies, current statutory guidance or safeguarding procedures, or the advice of the appropriate specialist on legal, medical or setting-specific matters.

23.8 Severability of this clause
Each provision of this clause 23 operates separately. If any provision of this clause is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Whilst we take reasonable care to ensure information published on our Website is accurate, we do not guarantee that all information is complete, current or free from typographical errors. We reserve the right to correct errors at any time without notice.

24. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic or pandemic, industrial disputes, failure of telecommunications networks, internet outages, cyberattacks, denial of service attacks, power failures, governmental action or failure of third-party service providers.

 

Where such circumstances continue for an extended period, we may suspend or terminate affected services without liability.

23. Limitation of Liability

25. Privacy and Cookies

Our collection and use of personal information is governed by our Privacy Policy. Our Website uses cookies in accordance with our Cookie Policy. Both policies are available on our Website.

 

By using our Website, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and that cookies will be used in accordance with your preferences as set out in our Cookie Policy.

26. Complaints

We are committed to resolving complaints fairly and promptly. Complaints should be submitted to info@highlightteaching.co.uk, clearly setting out the nature of your complaint and the outcome you are seeking.

 

We aim to acknowledge complaints within three working days and to provide a substantive response within ten working days wherever reasonably possible. If you remain unsatisfied following our response, you may refer to Section 27 below.

27. Alternative Dispute Resolution

We hope to resolve all disputes directly and encourage you to contact us in the first instance using the details in Section 32.

 

We are not currently a member of an approved Alternative Dispute Resolution (ADR) scheme. You retain the right at all times to bring proceedings through the courts where appropriate.

28. General Legal Provisions

Entire Agreement

These Terms, together with any policies expressly referred to within them, constitute the entire agreement between you and Highlight Teaching in relation to your use of our Website and purchase of our products and services. They supersede all previous agreements, representations or understandings between us on the same subject matter.

Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be deleted. The remaining provisions shall continue in full force and effect.

Waiver

Failure by Highlight Teaching to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of our right to enforce it subsequently. No waiver shall be effective unless made in writing.

Assignment

You may not assign, transfer or sublicense any rights granted under these Terms without our prior written consent. Highlight Teaching may assign or transfer our rights and obligations under these Terms where reasonably necessary in connection with our business, including in connection with any sale, merger, reorganisation or change of control of the company.

No Third-Party Rights

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any provision of these Terms.

Relationship of the Parties

Nothing within these Terms creates a partnership, agency, employment or joint venture relationship between you and Highlight Teaching.

English Language

These Terms are drafted in the English language. Where they are translated into any other language, the English version shall prevail in the event of any inconsistency.

29. Changes to These Terms

We may amend these Terms from time to time to reflect changes in law, our services or our business practices. The latest version will always be published on our Website together with the version number and date of revision.

 

Where changes are material, we will take reasonable steps to give registered users reasonable notice before the changes take effect. Your continued use of our Website or services after revised Terms have been published constitutes your acceptance of those changes. If you do not agree to the revised Terms, you should cease using our services.

30. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of England and Wales.

 

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory consumer legislation provides otherwise.

31. Suspension and Termination

We may suspend or terminate access immediately where:

  • these Terms are breached;

  • payment is reversed or charged back;

  • fraud is suspected;

  • licence misuse is identified;

  • we are required by law to do so.

 

Suspension does not affect any accrued rights or obligations.

 

Following termination all licences immediately cease except where retained under an applicable subscription clause.

32. Contact Details

If you have any questions about these Terms or wish to exercise any right referred to within them, please contact us:

Highlight Teaching

Highlight Teaching Ltd

Company registration number: 17325134

Registered office: Suite RA01, 195-197 Wood Street, London E17 3NU

Email: info@highlightteaching.co.uk

Website: www.highlightteaching.co.uk

 

© 2026 Highlight Teaching Ltd. All rights reserved. These Terms were last revised July 2026.

Under the UK GDPR you have the right to:

  • access the personal data we hold about you;

  • rectify inaccurate or incomplete data;

  • erase your data in certain circumstances;

  • restrict our processing in certain circumstances;

  • data portability — receive certain data in a structured, commonly used, machine-readable format;

  • object to processing based on legitimate interests, and to direct marketing at any time; and

  • withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal.

 

To exercise any of these rights, contact us at info@highlightteaching.co.uk. We will respond within one month of receiving your request (extendable by up to two further months for complex requests, in which case we will tell you). We may need to verify your identity before acting on a request. These rights are not absolute and may be subject to exemptions under data protection law; where we rely on an exemption we will explain this in our response.

 

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